Shipping policy

Shipping Policy – Minora

At Minora, we are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we process and ship your orders.

Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation message/email with tracking details (if applicable).

Shipping Time

  • Nationwide Delivery (Pakistan): 3–5 business days
  • Delivery times may vary depending on your location and courier service availability.
  • Remote areas may require additional delivery time.

Shipping Charges

  • Shipping charges are calculated at checkout.
  • We may offer free shipping promotions on selected orders or during special campaigns.
  • Any applicable delivery charges will be clearly displayed before completing your purchase.

Order Tracking

  • Once dispatched, tracking information will be shared (if available).
  • You can track your parcel directly through the courier service website.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Public holidays
  • Weather conditions
  • Courier service disruptions
  • Incorrect or incomplete shipping information

Minora is not responsible for delays caused by courier companies, but we will always assist you in tracking your order.

Incorrect Address

Please ensure that your shipping details are accurate at checkout.
Minora will not be responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Please contact us within 24 hours of delivery.
  • Share clear pictures and your order details for quick assistance.

We will review the issue and provide a suitable resolution.

International Shipping (If Applicable)

Currently, Minora ships within Pakistan only.
For international shipping inquiries, please contact our customer support team.

Need Help?

If you have any questions regarding your shipment, feel free to contact our customer support team. We’re here to help!